Shipping Policy
Last updated: November 3, 2026
At Field & Fortune, we take pride in offering a considered service to customers around the world. Field & Fortune is a trading name of OTTO EXPRESS LLC.
Worldwide Shipping
We ship worldwide. If you have any questions about delivery to your country, please email us at team@fieldfortune.com before placing your order.
Delivery Time & Possible Delays
Our standard delivery time is an estimated 6–15 business days, plus 1–2 business days of processing.
Delivery times are estimates, not guarantees. During sales, busy seasons and public holidays, or because of unexpected carrier delays, delivery may take up to 8 additional business days.
Business days exclude weekends and public holidays. We always aim to dispatch and deliver as quickly as possible, but delays caused by carriers or customs are outside our control. Thank you for your patience during busier periods.
Tracking Information
When your order enters processing, we will email you its tracking information. Receiving tracking details does not always mean the parcel has left us; it means your order is being prepared.
Because of how our orders are shipped, tracking updates may not appear straight away. Carrier updates can take 1–5 business days to become visible.
If you placed your order more than 5 business days ago and have not seen any tracking updates, please email team@fieldfortune.com and we will gladly look into it.
Lost or Undeliverable Parcels
Field & Fortune cannot be held responsible for parcels that cannot be delivered because of an incorrect or incomplete address given at checkout. Please make sure all billing and shipping details are accurate before completing your purchase.
If the error was ours, we will put it right at no extra cost to you.
Except where the law requires otherwise, we are not responsible for delays, losses or delivery failures caused by the carrier once the parcel has been handed over to them.
Split Shipments
For logistical reasons, items from the same order may occasionally be sent separately, even if combined shipping was selected. If this happens, you will receive a separate tracking number for each parcel.
Contact Information
If you have any questions about shipping or your order, please contact us:
OTTO EXPRESS LLC, trading as Field & Fortune
249 Twin Oaks, San Angelo, Texas 76901, United States
Email: team@fieldfortune.com