Refund Policy
Last updated: 6 October 2026
We want every Field & Fortune piece to earn its place in your wardrobe. If something isn't right, here is how we put it right. Field & Fortune is a trading name of OTTO EXPRESS LLC.
Returns
You may return items within 14 days of delivery for a refund. Items must be unworn, unwashed and unused, with all original labels and tags attached, and sent back in their original packaging.
If a returned item shows signs of wear, washing or damage, or the packaging has been damaged beyond what is reasonably needed to inspect the item, we may deduct a reasonable amount from your refund to reflect the reduced value.
How to start a return
- Email team@fieldfortune.com within 14 days of delivery with your order number, the item(s) you wish to return and the reason.
- We will reply within 1–2 business days with the return address and instructions. Please do not send items back before receiving these instructions, as returns sent to the wrong address cannot be processed.
- Send the item(s) within 14 days of receiving our instructions and keep your proof of postage until your refund has been issued.
Return postage
Return postage is paid by the customer, unless the item arrived faulty or we sent the wrong item. Original delivery charges are not refundable. The return address may be outside your country; we will confirm it with your instructions.
Refunds
Once your return arrives and has been inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few further days to show the credit.
Faulty or incorrect items
If your item arrives damaged, faulty or is not what you ordered, email us within 14 days of delivery with your order number and a clear photograph. We will arrange a replacement or a full refund, including delivery costs.
Cancelling an order
To cancel or change an order, email team@fieldfortune.com within 4 hours of placing it. Once an order has been processed or dispatched it may no longer be possible to change it; in that case please use the returns process above. Confirmed cancellations are refunded to the original payment method within 10 business days. You may still receive automated order emails after a cancellation is confirmed; these can be ignored.
Right of withdrawal (UK, EU and EEA customers)
If you are a consumer in the United Kingdom, the European Union or the European Economic Area, you may withdraw from your purchase within 14 days of receiving your goods, without giving a reason. Tell us clearly by email at team@fieldfortune.com before the 14 days have passed, then send the goods back within 14 days of telling us. We may withhold your refund until we have received the goods or you have supplied proof of return, whichever is earlier. Unless the law requires otherwise, the direct cost of returning the goods is yours.
Promotions
Promotional offers apply only when their stated conditions are met at checkout. Discounts cannot be applied after an order has been placed.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer in your country of residence.
Contact
OTTO EXPRESS LLC, trading as Field & Fortune
249 Twin Oaks, San Angelo, Texas 76901, United States
Email: team@fieldfortune.com